CAG Assurances

Quality Assurance

CAG Consultants strives to produce quality work for all our clients.

For us this means:

	Providing well thought out, accurate and honest proposals for each contract.
	Working with the client to agree objectives for the contract.
	Working with the client to agree management and communication processes for the contract and adopting our approach to meet the clients needs.
	Establishing good communications and feedback loops with clients so that objectives, timescales and approach can be responsive to needs.
	Ensuring good quality research, stakeholder engagement and written material for all our work.
	Taking a principled approach to ensuring we work towards our values of sustainable development and social equity throughout all our work.

Our Quality Approach includes:

	Providing one point of contact for each client. This point of contact changes only in exceptional circumstances and with the prior agreement of the client.
	Project managers each work with an internal ‘Project Supporter’ whose role is to check quality of approach and written material.
	Ensuring a set up meeting with the client to agree objectives and approach.
	Establishing good communications and feedback loops with clients so that objectives, timescales and approach can be responsive to needs.
	Establishing written and verbal feedback loops with clients throughout a contract.
	Providing draft material wherever a contract allows to ensure clients have an opportunity to review material prior to any reports being finalised.
	Ensuring that our quality approach is reflected in our contracts with associates and partners.
	Working only with known associates and partners.
	At the close of a job we ensure that clients have an opportunity to feedback via a client satisfaction questionnaire, and often through a ‘closing’ meeting.
	Undertaking an annual quality review. This involves independent interviews with a cross section of our clients.